PAYMENT OPTIONS

We accept the following major credit cards: Visa, MasterCard, American Express and Discover. Please be sure to verify your billing and credit card information on the Checkout page when you make a purchase. Your billing and credit card information should match the information found on your credit card statement. Incorrect information may delay your order.

We also accept personal checks and money wires.

SHIPPING OPTIONS

The shipping prices will vary according to the size and weight of the item or items being sent. We will automatically calculate the shipping costs upon Checkout.

To ensure that you will receive your items in the timeframe you requested, we will often ship your items from multiple locations. Once the items have been shipped, you will receive an email confirmation and tracking number(s) to track your order.

The following shipping methods are available:

Ground Shipping: Items shipped via ground will arrive within three to seven business days after the order has been processed.
Two Day Shipping: Items will arrive within two business days after the order has been processed.
Next Day Shipping: Items will arrive within one business day after the order has been processed.

Private couriers may not service certain locations in the U.S.; in these rare cases, local freight services may be used.

RETURN POLICY

Before returning an item, please read our Return Policy below to verify that your item is returnable. If you have any questions about returning an item, please call us at 0800 368 9732 or email us at returns@shopavc.co.uk.

For All Products

We offer a 30-day return policy on all products. To return items that you purchased, call our customer service line at 0800 368 9732 or email us at customerservice@shopavc.co.uk. Be sure to give us your order number and contact information to ensure that this request is processed immediately. Upon submitting your request, you will receive a Return Authorization Number within 24 hours. Once you receive the Return Authorization, you can send the package back to the shipping address indicated on the box. Be sure to reference the Return Authorization Number on the box.

If you received a defective item, please call our customer service number at 0800 368 9732 or email us at customerservice@shopavc.co.uk. You will need to return the item to receive a refund or to exchange the product. Please note that returned products must contain all original boxes and packing materials, all manuals, blank warranty cards, certificates, ratings and other accessories and documentation provided by the manufacturer.

Canceling Your Order

To cancel an order that you have placed with our store, you must first make sure that your item has not been shipped. For faster service, call us at 0800 368 9732. If your order has not been shipped, we will process your cancellation over the phone. You can also email us at cancellations@shopavc.co.uk. You will receive an email confirming the cancellation. If your item has already shipped, please refer to the instructions in our Return Policy.


We’re here to answer any questions


AVC is committed to customer satisfaction. If you have any questions or concerns, please get in touch with our customer service through any of the methods below.


Phone Orders:

0800 368 9731
Mon – Fri 7:00 PM – 11:00 PM GMT

Customer Care:

0800 368 9732
Mon – Fri 3:30 PM – 11:30 PM GMT

Cancel an Order:


PRIVACY POLICY

At AVC we are committed to honoring the privacy of our on-line customers and visitors to our Web sites. We recognize the importance to you of maintaining an appropriate level of privacy and security for the personal information we collect from you over the Internet. The following discloses our Web site information gathering and use practices and is limited to the protection and use of personal information collected by us in the online environment. Your access to and use of our site are subject to this policy and any other terms of use or policies posted by us. Please note that this privacy statement applies only to AVC’s site.

What kind of Information Does AVC collect and use?

The only personally identifiable information we collect about visitors is provided voluntarily. In general, you can visit our Web site without telling us who you are or revealing any personal information about yourself. However, some portions of our Web site may be accessible only to users who have registered with us and may be asked to provide certain information as part of the registration or login process.

Who has access to this information?

We will not make visitor or customer-specific information that is gathered on our site available to unaffiliated organizations for commercial purposes unrelated to your business with AVC. We will use this information to help us deliver the services you have requested, or to design or offer specific products or services that we believe will be useful to you. While we may use this information to contact you or to send materials to you for marketing purposes, we will take commercially reasonable steps to safeguard such information from unauthorized access by any other parties.

Who would we share information with?

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of AVC Terms of Use, or as otherwise required by law.

Email

AVC policy is not to read or disclose private e-mail communications that are transmitted using AVC’s services except to respond, if directed to us, or as required to operate the service, as set forth in the terms of use and policies established from time to time governing the service, or as otherwise required by law.

Age Requirement

AVC recognizes the importance of children's safety and privacy on the Internet. For this reason and to comply with certain laws, we do not accept customers under the age 18.

AVC maintains physical, electronic and procedural safeguards designed to protect the confidentiality of personal information provided by you at our Web site. For example, your order information and payments processed through our Web site require personal transactional information provided by you to be sent in a "Secure Session.” This provides the information to help prevent unauthorized parties from reading it. We regularly test and update our technology to help protect your personal information. However, such precautions do not guarantee that our Web site is invulnerable to all security breaches. AVC makes no warranty, guarantee, or representation that use of our Web site is protected from all viruses, security threats or other vulnerabilities and that your information will always be secure.

Feedback

If you have any questions or comments about this privacy statement, your dealings with this Web site, or if you find that we have any incorrect information concerning you or any of your accounts with us, you may contact us at info@shopavc.co.uk.


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